Cara Berhentikan Paket Smartfren

>Hello Sohib EditorOnline, in this article we will discuss the various steps you can take to stop your Smartfren package. Smartfren is one of the leading telecommunication providers in Indonesia, but sometimes we may need to terminate our current package for various reasons. We have compiled some helpful tips and tricks to assist you in stopping your Smartfren package without any hassle. Read on to find out more.

1. Understanding Smartfren Package

Before you terminate your Smartfren package, it is important to know the type of package you are using. Smartfren provides various packages that cater to different users’ needs. There are several types of packages, such as data packages, voice packages, combo packages, and postpaid packages. Some packages also have specific terms and conditions that may affect the termination process. Therefore, understanding your package type and terms can be helpful in smoothly stopping your package.

What is Smartfren package?

Smartfren package is a bundle of services that includes data, voice, and SMS services. Smartfren users can choose from various types of packages, including pre-paid and post-paid packages. Smartfren packages are available in different sizes and durations to cater to different users’ needs.

What are the types of Smartfren packages?

There are various types of Smartfren packages, including:

Package type Description
Data package Provides users with internet data for a specific period
Voice package Provides users with a specific amount of minutes for voice calls
Combo package Combines data and voice packages
Postpaid package A package that requires users to pay after using the services

What are the terms and conditions of Smartfren packages?

Smartfren packages have different terms and conditions that users should be aware of. Some common terms and conditions include:

  • Package validity period
  • Data quota limit
  • Voice call minute limit
  • Package renewal terms

2. Reasons for Stopping Smartfren Package

There can be various reasons why someone may want to stop their Smartfren package. Some common reasons include:

  • Package not meeting user’s needs
  • User switching to a different telecommunication provider
  • User leaving the country or moving to a new area without Smartfren service coverage
  • Financial reasons, such as inability to pay package cost
  • User’s phone contract ending

3. Steps to Stop Smartfren Package

To stop your Smartfren package, you can take several steps, depending on the package type and terms. Here are the general steps you can take:

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Step 1: Check Package Validity

The first thing to do is to check the validity period of your package. You can do this by dialing *123# and selecting the “Check Package” option. This will give you information about your package, including the validity period.

Step 2: Check Data or Call Limit

If you are stopping your package because you have used up your data or call limit, you can top up your account or buy additional packages. If you have reached the limit and do not want to continue using Smartfren services, proceed to the next step.

Step 3: Visit Smartfren Store

If you need to terminate your Smartfren package, you can visit a Smartfren store in person. Bring your ID and phone number, and inform the service representative of your intention to stop the package. The representative will assist you in stopping the package and provide you with a confirmation document.

Step 4: Call Smartfren Customer Service

If you cannot visit a Smartfren store, you can call Smartfren Customer Service at 888. Inform the customer service representative that you want to stop your package, and provide them with your ID and phone number. The representative will assist you in stopping the package and provide confirmation via email or SMS.

Step 5: Stop Renewal

If you have a postpaid package and want to stop the automatic renewal, you can do this by dialing *123*11#. This will stop automatic renewal for your package.

4. Frequently Asked Questions

How long does it take to stop a Smartfren package?

The time it takes to stop a Smartfren package depends on the package type and the method used to stop it. Generally, it may take up to 24 hours for the package to be terminated.

Can I get a refund for my unused package balance?

If you have a pre-paid package with a remaining balance, you may not be able to get a refund for the unused balance. However, you can use the balance for other Smartfren services before the expiry date.

What happens to my phone number after I stop my package?

Your phone number will not be terminated when you stop your Smartfren package. You can still use your phone number with a different package or telecommunication provider.

Can I restart my Smartfren package after stopping it?

Yes, you can restart your Smartfren package after stopping it. However, you may need to follow the package subscription process again and may not be able to retain your previous package benefits.

What happens if I stop my postpaid package before the billing cycle is over?

If you stop your postpaid package before the billing cycle is over, you may still have to pay for the services used during that billing cycle. The payment will be pro-rated based on the time you used the services.


Stopping your Smartfren package can be a simple and hassle-free process if you follow the right steps. Understanding your package type and terms can be helpful in making the process smoother. You can terminate your package either by visiting a Smartfren store or calling Smartfren customer service. We hope that this article has been helpful in providing you with the necessary information to stop your Smartfren package without any issues.

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Cara Berhentikan Paket Smartfren