>Hello Sohib EditorOnline! Have you faced the situation where you accidentally ordered the wrong food on GoFood and now want to cancel it? We understand that can be frustrating, but don’t worry. This article will guide you on how to cancel your GoFood order easily and hassle-free.
Before we dive into the cancellation process, let’s understand the cancellation policy of GoFood. GoFood allows you to cancel an order within five minutes of placing the order. If you cancel after five minutes, GoFood will still charge you a cancellation fee.
The cancellation fees vary depending on the restaurant and order value, but typically range from 10% to 30% of the order value. Therefore, it’s essential to cancel your order within the first five minutes of placing it to avoid the fees.
2. Cancelling GoFood Order on the App
If you’ve ordered food on GoFood and want to cancel it, follow these simple steps:
Step
Description
Step 1
Open the GoFood app on your smartphone.
Step 2
Go to the “Orders” section in the app.
Step 3
Find the order that you want to cancel and tap on it.
Step 4
Tap on the “Cancel” button.
Step 5
Choose the reason for cancellation and hit “Confirm”.
That’s it! Your order will be canceled, and you won’t be charged any fees if you cancel within the five-minute window.
3. Cancelling GoFood Order via Customer Service
If you’re unable to cancel the GoFood order on the app, you can reach out to GoFood’s customer service team for assistance. Here’s how:
Step
Description
Step 1
Open the GoFood app on your smartphone.
Step 2
Go to the “Help Centre” section in the app.
Step 3
Select “Contact Us”.
Step 4
Choose “Cancel Order” as your issue.
Step 5
Explain the reason for cancellation and submit the request.
A customer service representative will reach out to you shortly to assist with the cancellation process. However, keep in mind that if you cancel the order after the five-minute window, you may still be charged a cancellation fee.
If you cancel the GoFood order within the first five minutes of placing it, you won’t be charged any fees. However, if you cancel after the five-minute window, you may be charged a cancellation fee.
4.2. Can I cancel the GoFood order after the restaurant has accepted it?
If the restaurant has already accepted your order, you won’t be able to cancel it. In this case, you can contact GoFood’s customer service team for further assistance.
4.3. How long does it take to get a refund after canceling the GoFood order?
Once you cancel the GoFood order, you’ll receive a refund within 7-14 working days, depending on your payment method.
4.4. Can I cancel the GoFood order if the restaurant is taking too long?
If the restaurant is taking longer than expected, you can contact GoFood’s customer service team for assistance. However, keep in mind that you may still be charged a cancellation fee if you cancel after the five-minute window.
4.5. What if I accidentally canceled my GoFood order?
If you accidentally canceled your GoFood order, you can place a new order with the correct details.
That’s all for our guide on how to cancel GoFood order. We hope this article helps you cancel your order easily and without any hassle. If you have any further questions, feel free to reach out to GoFood’s customer service team for assistance.
Cara Cancel Gofood
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