Cara Retur Barang di Lazada

>Hello Sohib EditorOnline, welcome to this article where we will discuss the steps and procedures to return items purchased online on Lazada. With the increasing trend of online shopping, comes the probability of receiving items you didn’t order or items that are damaged during transit. The good news is, with Lazada’s easy return policy, you can return any item that you are not satisfied with.

What is Lazada’s Return Policy?

Lazada offers a hassle-free return policy on most of its products. You have 15 days from the date of delivery to return an item. If the item is found to be defective, damaged, or not as described, you are eligible for a return. However, some items such as innerwear, cosmetics, and perishable goods are not eligible for return.

So, what are the steps for returning a product? Let’s have a look at them in detail.

How to Make a Return on Lazada?

Step 1: Check the Eligibility of the Product for Return

Before returning a product, check if it meets the return policy criteria of Lazada. If the item is not eligible for return, you won’t be able to submit a return request.

Step 2: Submit a Return Request

The next step is to submit a return request. You can do so by following these simple steps:

  1. Log in to your Lazada account
  2. Go to ‘My Orders’
  3. Select the item you wish to return
  4. Choose the reason for return from the drop-down menu
  5. Write a brief message about the issue with the item
  6. Submit the request

Step 3: Wait for Approval from Lazada

After submitting the return request, you will have to wait for Lazada’s approval. Once your request is approved, you will receive an email confirming the return request, along with instructions on how to proceed.

Step 4: Packing the Item for Return

Before returning the item, make sure to pack it securely. Use the same packaging that the item was sent in, if possible. Include all the original tags, accessories, and freebies that came with the item.

Step 5: Return the Item to Lazada

The next step is to return the item to Lazada. You can do so by using any of the following methods:

  • Schedule a pickup from Lazada’s courier partner
  • Drop off the item at a Lazada Drop-off point
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After Lazada receives the item, they will process the return and initiate the refund. Refunds are initiated once the returned item has been received and verified by Lazada. The refund process may take up to 14 days, depending on the payment method used for the purchase.

Frequently Asked Questions

Q1: What is the return policy of Lazada?

A1: Lazada offers a hassle-free return policy on most of its products. You have 15 days from the date of delivery to return an item. If the item is found to be defective, damaged, or not as described, you are eligible for a return. However, some items such as innerwear, cosmetics, and perishable goods are not eligible for return.

Q2: How can I submit a return request on Lazada?

A2: To submit a return request on Lazada, follow these simple steps: Log in to your Lazada account, go to ‘My Orders’, select the item you wish to return, choose the reason for return from the drop-down menu, write a brief message about the issue with the item, and submit the request.

Q3: How long does it take for the refund process?

A3: Refunds are initiated once the returned item has been received and verified by Lazada. The refund process may take up to 14 days, depending on the payment method used for the purchase.

Q4: Can I return products that are not eligible for return?

A4: No, you cannot return products that are not eligible for return as per Lazada’s return policy.

Q5: How can I track my return status?

A5: You can track your return status by going to ‘My Orders’ on your Lazada account and clicking on the ‘Track’ button next to the item you have returned.

Conclusion

Returning items purchased online can be a hassle, but with Lazada’s easy return policy, it has never been easier. By following the simple steps mentioned above, you can return any item that you are not satisfied with. Remember to check the eligibility of the product for return before submitting a return request, and pack the item securely before returning it to Lazada.

Cara Retur Barang di Lazada