>Hello Sohib EditorOnline, if you have ever purchased an item from Lazada and found that it did not meet your expectations, you might be curious about how to return it. Fortunately, Lazada has a fairly easy and straightforward return policy. In this article, we will guide you through the process of returning a product to Lazada.
What is Lazada’s Return Policy?
Before we get into the details of how to return a product, let’s first take a look at Lazada’s return policy. According to Lazada, customers can return products within 7 days of receiving them. The products must be in their original packaging and condition.
Additionally, there are certain types of products that cannot be returned. These include perishable goods, intimate apparel, beauty products, and items with protective seal or hygiene tag removed.
If you meet the criteria for returning a product, you can proceed with the return process.
Cara Pengembalian Barang Lazada: Step by Step Guide
Returning a product to Lazada is quite simple. In this section, we will take you through the steps you need to follow:
Step 1: Initiate a Return Request
The first step is to visit the Lazada website and log in to your account. Once you have logged in, go to “My Orders” and select the order you want to return. Click on “Return” to initiate the return request.
Step 2: Select the Reason for Return
Once you have initiated the return request, you will be asked to select the reason for return. You will also have to provide some additional notes to explain the reason for return.
Step 3: Schedule a Pickup
Next, you will have to schedule a pickup for the product that you want to return. Lazada will arrange for a courier to pick up the product from your location.
Step 4: Pack the Product
Before the courier arrives for the pickup, you will have to pack the product in its original packaging. Make sure that the product is in good condition and all of its parts and accessories are included.
Step 5: Hand Over the Product
Finally, when the courier arrives for the pickup, hand over the product to them. They will provide you with a receipt as proof of pickup.
Q: How long does it take for Lazada to process a return request?
A: Lazada typically takes around 5 business days to process a return request. However, it may take longer depending on the nature of the product and the reason for return.
Q: Can I return a product if I changed my mind?
A: Yes, you can return a product if you changed your mind. However, you will have to bear the cost of returning the product.
Q: Can I return a product if it was damaged during shipping?
A: Yes, you can return a product if it was damaged during shipping. You will have to provide photographic evidence of the damage when initiating the return request.
Q: What happens if I miss the pickup scheduled by Lazada?
A: If you miss the pickup scheduled by Lazada, you will have to initiate a new return request.
Q: How will I be refunded for the returned product?
A: Lazada will refund you the price of the returned product through the payment method that you used to make the purchase. The refund process may take up to 15 business days.
Cara pengembalian barang Lazada is a simple and straightforward process. By following the steps outlined in this article, you can return a product to Lazada within 7 days of receiving it. If you ever have any questions about the return process or Lazada’s return policy, feel free to contact their customer service team.