Cara Pembatalan Lazada

>Hello Sohib EditorOnline, if you’re reading this article, chances are you’re looking for information about how to cancel orders on Lazada. Don’t worry, we’ve got you covered. In this article, we’ll be discussing all the steps you need to take to successfully cancel your order on Lazada.

Understanding Lazada’s Cancellation Policy

Before we dive into the steps for cancelling your order, it’s important to understand Lazada’s cancellation policy. Lazada allows customers to cancel their orders before the item is shipped. However, once the item has been shipped, it can no longer be cancelled. In this case, customers will need to wait for the item to arrive and then initiate a return process.

Additionally, Lazada may cancel orders in certain circumstances. This includes cases where the item is out of stock, the seller is unable to fulfil the order, or there is an issue with payment. In these cases, Lazada will notify the customer of the cancellation and issue a refund if necessary.

How to Cancel an Order on Lazada

Now that we’ve covered the basics, let’s get into the steps for cancelling an order on Lazada. Follow these steps:

1. Go to the Lazada website or mobile app and log in to your account.
2. Click on the “My Orders” tab to view your order history.
3. Find the order you want to cancel and click on the “Cancel Order” button.
4. Select the reason for cancelling the order from the drop-down menu.
5. Click on the “Confirm Cancellation” button to complete the process.

It’s important to note that once you’ve cancelled your order, you will receive a confirmation email from Lazada. The refund process will then begin, and you should receive your refund within 7-14 working days.

Can I Cancel an Order After it has Been Shipped?

No, you cannot cancel an order after it has been shipped. In this case, you will need to wait for the item to arrive and then initiate a return process. You can do this by following the steps below:

1. Go to the “My Orders” tab and find the order you want to return.
2. Click on the “Return” button and select the reason for returning the item.
3. Fill in the required information and select the return method.
4. Submit the return request and wait for Lazada to review it.
5. Once your return request has been approved, package the item and send it back to the seller.

After the seller receives the returned item, they will verify its condition and issue a refund to you. This refund should also be processed within 7-14 working days.

Frequently Asked Questions

Conclusion

Cancelling an order on Lazada is a straightforward process that can be done through the website or mobile app. However, it’s important to remember that orders cannot be cancelled after they have been shipped. In this case, customers will need to initiate a return process. We hope this article has been helpful in guiding you through the process of cancelling your order on Lazada.

Cara Pembatalan Lazada